Knowledge Base

Customer Support

General Information

What is your return policy?

All sales are final. No refunds or exchanges will be permitted.

What should I do if I receive a defective item?

Chronic Ink Store only sells items in new condition but in the rare event that you receive a defective item, please contact Customer Service.

What should I do if I receive an incorrect item?

If you accidentally receive an item that you did not order, please contact our Customer Service.

Are out-of-stock items restocked?

If you’re looking for a product that is sold out at the moment, sign up for its alert to be notified once it is back in stock.

Can I receive regular email updates about Chronic Ink's latest products and offers?

Yes. By simply signing up to our Newsletter you will receive information on Chronic Ink's latest apparel drops, collaborations, and events.

Can I cancel my Chronic Ink Store Newsletter subscription?

You can cancel your subscription at any time by clicking Unsubscribe on any Newsletter.

How do I recover my forgotten password?

If you've forgotten your password, you can recover it in the Login section. Enter your email address and we'll send you instructions on how to retrieve your credentials.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact Customer Service.

I’ve sent you an email, when will you reply?

We try to reply to all emails within 24 hours. Our office is closed on weekends and Bank Holidays so we will look to reply the next working day.

I represent a brand who wants to collaborate with your shop, how can this happen?

We are happy to chat about collaboration ideas. Please contact our brand department.